You finally sit down to answer one important email. By the time you've typed "Dear," someone asks if you've seen their stapler. You haven't. You start again: "Dear Sir or—" Another question: do you know where the good pens are? You don't. Twenty minutes later, your email reads: "Dear Sir or Madam, I am writing to inform you that I have lost my will to live," and they're still coming. The stapler guy is back with a follow-up: was it silver?